Return Policy
Exchange Policy – YAS Perfumes
At YAS Perfumes, we are committed to providing you with an exceptional fragrance experience. If you are not completely satisfied with your purchase, please review our Exchange Policy below.
Please note: YAS Perfumes does not offer refunds. All eligible returns are processed strictly as exchanges.
1. Non-Exchangeable Items
Due to the nature of our Fragrantic oil and Concentrated oil products, these items are not eligible for exchange under any circumstances.
2. Exchange Policy for Other Products
We offer a 7-day exchange policy for all other eligible products.
To be eligible for an exchange, the product must:
- Be unused and in its original condition.
- Not be damaged, opened, or excessively used.
- Be returned in its original packaging.
- Include all original accessories and included items.
3. How to Initiate an Exchange
- Contact our Customer Service team at Logistics@yasperfumes.com within 7 days of receiving your order.
- Provide your order number and details of the product you wish to exchange.
- Once your request is approved, our team will provide you with the return instructions.
- Customers may be responsible for return shipping costs unless the product was received damaged, defective, or incorrect.
4. Exchange Conditions
Once the returned product is received and inspected, the exchange will be processed if the product meets all applicable exchange conditions.
If the returned item is damaged, used extensively, opened, or missing its original packaging or accessories, the exchange request may be declined.
No refunds will be issued under any circumstances.
5. Exchanges
Eligible products can be exchanged once the returned product has been received and verified by our team.
The replacement product will be subject to availability. If the requested replacement is unavailable, our Customer Service team will assist you with the available exchange options.
6. Order Cancellation
Orders may be subject to cancellation charges in accordance with our policy.
If an order is cancelled after shipment has been arranged or dispatched, the applicable shipment/delivery charges will be deducted from the applicable amount.
For further assistance regarding exchanges or cancellations, please contact our Customer Service team at Yas@yasperfumes.com.